To return your purchase, contact me within 14 days of delivery, and ship back within 30 days of delivery. You can request a cancelation of your order within 2 days of purchase, except when it has already been shipped to you. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to my return and exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Custom or personalised items are final and cannot be returned or exchanged.
- Caked yarn cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must not have been worn or used.
- Returned items must not have been exposed to animal hair, smoke, etc..
To initiate a return or exchange, please contact me via email and provide me with your name and the order confirmation number that you received when you ordered the item. For your protection, please package the item with the original receipt and packaging and mail it to me via any insured delivery service. You will be responsible for paying for your own shipping costs for returning your item.
Shipping fees are non-refundable. Any duties and fees payable to customs are the responsibility of the customer.
I do not refund for lost, stolen, or damaged packages. I am not responsible for items not received due to an incorrect address. I will not be responsible if the postal service has left a notification and items were not recovered from your local office.
COLOR DISCLAIMER: Actual product colours may vary from colours shown on your monitor. I try to show my products as life-like as possible, but please understand the actual colour may vary slightly from your monitor. I cannot guarantee that the colours you see accurately portrays the true colours of the product.